Iliad Terra is committed to ensuring the 100% satisfaction of our art collectors! That's why once you’ve received an original artwork, we'll give you fourteen (14) days to decide whether or not you’d like to keep that artwork or return it for a refund.
You may return any eligible artwork (i.e. artwork that is not one of the Final Sale items, listed below), provided that it is returned in its original condition and packaging.
From the time you receive your art, you have 14 days to return your order for a refund, provided that it isn’t a final sale item (see below these step-by-step instructions for a list of final sale items).
Step 1 – Email firstname.lastname@example.org within 14 days of your merchandise delivery date.
Step 2 – On the return portion of the packing slip, indicate the return reason from the options provided.
Step 3 – Repackage the print, making sure to include:
- Your order number and contact information
- The return portion of your original packing slip
- Address the package to:
10221 River Road
Potomac, MD 20878
Step 4 – Ship your return package using a traceable shipping method and email the shipping details (including tracking number) to email@example.com
Iliad Terra is not responsible for undelivered returns. Iliad Terra will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.